Questions
Answers to the questions we hear most.
How do I order?
Add the piece to your cart and check out here: you pay on delivery, after inspecting it. Or tap “Order on WhatsApp” and send us the message. Either way, we confirm your order with you on WhatsApp.
Can I pay by card?
Yes. Choose “Card” at checkout, or tell us on WhatsApp, and we'll arrange a card payment with you there. Otherwise you pay on delivery.
How does the 15% welcome offer work?
Join Velora with your email and you get a personal code for 15% off your first order (up to AED 100). It comes off at checkout while you're signed in, or quote it when you order on WhatsApp. One code per client, for one order.
Do you deliver across the UAE?
Yes, and delivery is free to all seven emirates. We can also arrange international delivery: message us on WhatsApp for the options and the cost.
Are the pieces new?
Yes. Every piece is brand new, and each one is checked before it is sent to you. Ask us for extra photos of any detail.
Can I return a piece?
You can inspect your piece when it's delivered and accept or decline it there and then. Once you've accepted it, it can't be returned. In exceptional cases we may offer an exchange: message us on WhatsApp to talk it through.
Can I reserve a piece?
Message us on WhatsApp and we'll tell you how reservations work for that piece.
Is my wishlist saved?
Yes, on this device, and in your account when you're signed in. Tap the heart on any piece to save it.