Privacy

Who we are

Velora is an online boutique in the United Arab Emirates offering brand-new designer pieces for women. You can reach us on WhatsApp or by the email on our Contact page.

When you browse the site

We count visits so we know what our clients like: which pieces are viewed, saved, shared or asked about on WhatsApp, how long a piece's page is looked at, which collections and pages are visited and what is searched for. When a visit ends, the site also sends one short summary of it (for example, that it came from Instagram, saw a piece and lasted a few minutes) with nothing that could identify you. All of this is kept only as daily totals.

To count each visitor once a day, your connection's address and browser type are turned into a code that changes every month and cannot be traced back to you. Your address itself is never stored. We also note, as totals only, your approximate country, emirate and city, whether you use a phone or a computer, the site that sent you to us and the language you chose.

We use no advertising or tracking cookies and no outside analytics services.

What stays on your own device

Your language choice is kept in a small cookie for one year, so the site opens in your language next time. Your cart, your wishlist, the details you type at checkout (until you place the order) and the pieces you viewed recently are kept in your browser only; we never see them unless you sign in or order. While you're signed in, your email is kept there too, with your wishlist, until you sign out. The site also remembers whether you closed the 15% card (for 30 days) and your place in a long list (until you close the tab). Clearing this site's data in your browser removes all of it.

If you join Velora

When you join with your email, we keep your email address, your personal 15% code and whether it has been used, your saved wishlist (so it follows you to your other devices), your language and, if you save them, your name, mobile number and delivery address (so checkout fills in for you; you can change or clear them any time). We send you sign-in emails only when you ask for them.

While you're signed in, a small sign-in cookie keeps you signed in on that device. It is sent only to our own site and ends when you sign out. You can delete your account at any time from your account page. This removes your email, your 15% code, your wishlist and your saved details; orders you've placed stay in our records, no longer linked to an account.

When you order

When you order on the site, we keep the name, mobile number and delivery address you give us, what you ordered and how you'd like to pay, to confirm your order with you on WhatsApp, deliver it and keep our records.

Orders can also be arranged on WhatsApp, which handles your number and messages under its own privacy policy. We use what you send us (for example your name, phone number and delivery address) only to answer you and to arrange your order, payment and delivery, and we keep it only as long as we need it for that and for our records.

For our own planning we note, for each sale, only the area it was delivered to (for example, Dubai Marina) and how you found us, never your name or full address with it.

Who else sees it

No one, except the services that run the site, store its data and send our emails for us, and a delivery company when a piece is on its way to you. We never sell or rent your information.

Your choices

You can ask us what we hold about you, ask us to correct it or to delete it, at any time, on WhatsApp or by email. We will answer within 30 days.

Changes

If this page changes, the date below changes with it.